20 Best Water Softeners For Arizona (2023 Updated)

We were a family of five that purchased a large water softener for our family home 30 years ago to the year 2020. It was time to remove the monster from our laundry room, and put in something modern, that is just big enough for two people’s water needs.

I did my homework, and also looked for a unit that can also use potassium pellets. Since we are older now, sodium intake is important to keep an eye on. This product was super easy to install myself, and program.

It is an EPA rated smart product too! It measures the water we used all day, and only cycles enough at night to clean the tank as necessary, so it uses much less water to clean itself now. I have my own portable tester, (they are cheap these days), and I started out with over 300 ppm of hard water.

Now it is down to 95, and I am still tweaking it, to see what it can do! I love new technology!.

I picked this model water softener based upon its four-star review. This first GXSF30V lasted almost three years to the day before it failed. I am trying again based upon the reviews and trust that the first failure was a fluke.

Before it failed, the water softener did a great job reducing the hardness of our city water. You could feel the difference in the shower, and just like advertised, you use less soap, shampoo and cleaning detergents.

There was much less scale build up in the dishwasher, shower head, and on the drip tray of the refrigerator water dispenser. The water softener was a snap to install the second one because all the plumbing was in place.

Very good instructions were provided. Set up of the electronic control module is easy as well.

Great unit. Easy to install. Easy to program and get it working. I like how when you add salt you can input the salt level and then it will monitor it for you. Mine worked great until one night during the recharge something blew out below the control panel (not on the input or output piping), filled the tank and overflowed into the basement.

I just happen to be up letting the dog out and heard the water running. I shut it off. Not too big of a mess. Will contact GE to make repair under the warranty.

Softener arrived in good shape. I had a plumber hook it up two days ago so it has not regenerated yet but water seems soft. It replaced a Kenmore so hookup was pretty easy. Had to use the old Kenmore bypass valve though since new bypass would require more time and change in fittings.

Be nice if they were all the same bypass. Disappointed the screen light stays on all the time. Seems a waste but not a big deal. Also would like a warning on screen when the softener is going to auto regenerate.

Nice softener so far. Thanks Eco Pure.

My EcoPure softener replaced a Sears unit that was still functioning after 18 years in service and for all purposes identical in design. The height of the new unit however was about 3/4″ taller so I did have to shorten my copper lines by that amount.

After about a day of being in service I discovered my copper line connections to the bypass valve supplied by EcoPure was leaking. After some studying the problem I noticed the bypass valve supplied by EcoPure had one slight variation from the original Sears bypass.

The new EcoPure bypass valve did not have pockets designed into the valve body to accept the O-ring connections that were supplied with my Sears unit. I removed the EcoPure bypass and installed my old Sears valve body with the O-ring pockets and everything sealed up perfect.

This will only be a problem if you are using Sears supplied connectors supplied with their softener from years ago. The new unit has only been operational for a few weeks but so far everything is fine.

Since the EcoPure is identical to the old Sears unit that served me well for so many years, I am confident this one will do the same. Along the way I did have to deal with their customer service department and they could not have been better to work with.

They were always very helpful with prompt responses to my questions. Based on my experience with EcoPure I have to give them and this unit the highest marks. Nice to have a softener that replaced my existing Sears unit with so little effort.

Keith.

If you read the instructions carefully, follow them meticulously (new manual version is great), this is a straight forward easy install. The digital setup for the control head is a little bit of a learning curve, but again, the instructions are pretty clear.

You need some basic plumbing skills to install this correctly, but if you can do that, then the install is fairly easy. I downloaded the install manuals from the website ahead of time, read them thoroughly to familiarize myself with all the parts and installation.

That helped. Everything arrived by UPS in excellent condition, and some of the parts were already assembled, saving me some time and trouble. We’ve had a water softener for many years, and this unit provides great quality softened water.

The price is very fair considering the free delivery. I did have to call customer service one time about an EXTRA part they sent me, and found that service to be quick, friendly, and helpful. It’s a nice looking unit too, very clean and neat in appearance.

I’m very pleased so far. Remember, don’t rush the install or the unit setup, follow the instructions to a T, and you’ll be very happy with this unit.

This auqasure water softener is a real piece of garbage I paid over $700. And it was very hard to program I finally got it to work after trying 2 hours working with it and than after less than 3 months it stopped working and discharging water for several hours I tried every on the keyboard but no availability I finally unplugged and put the bypass valve to on so that I could have water I’ve made several phone calls but no availability only emails requesting a 100% refund including prepaid shipping back to them but they basically refused to give the prepaid shipping label only the refund return shipping is probably going to cost me $200 to 300.

Easily or more remember a gallon of water weights over 8 pounds once you buy their garbage your stuck with whether good or bad this is a very evil 😈 😈 😈 😈 😈 wicked company that only cares about money not you the customers take the money and run water softener co.

should really be their name think 3 times and look at all the reviews on line before dealing with this company carefully research this company if this was a caring company they give a 100% refund and prepaid return shipping why should I have to pay for return shipping when their poorly designed , engineered and built product failed in less than 3 months William stewart.

I have used this system for over a thousand gallons and noticed the difference after about 400 gallons. The water doesnt not leave heavy dry spots. Easy to clean faucets and shower doors. Definite difference from before with spots on glass.

This unit has been in place for 15 days now without any issues. I choose this unit only because the plumbing hookup is identical to the previous unit which provided for easy installation on this unit.

(The previous unit was difficult to install due to the 1 inch inlet and output. ) Because of previous reports of the by-pass valves breaking, I used my old by-pass valve. The old unit and new unit are almost identical in design with the only notable difference being the control board and panel and salt tank shape.

There was no Owners Manual, just an Installation Instruction booklet for the new unit, so it does not explain how the unit works or have a service or parts section. Looking online I see that the majority of the Part Numbers are the same in the new and old unit.

Old unit was a problem child after about two years with small leaks in the Rotary Valve assembly. I did not bother to fix because the water ran back into the salt tank and did not pose any real issues, just a nuisance.

During the last three years, the old unit would overflow during recharges I had regularly cleaned the screens and did required maintenance and still would have periods where there was hard water. I finally decided to replace once the unit stopped providing soft water because the motor would not stop running and only turn the cam gear and not pause for the unit to do its job recharging.

Over the years I became quite good at diagnosing the operation and learned to bypass certain stages of the recharge so that I did not have to wait for various cycles to finish. I could bypass by pressing the top of the control board from the rear up against the Main Cover.

The new unit does not seem to have this feature which will make diagnostics more time consuming in the future. I’m hoping to find a trick or hidden button to fix this issue. Since the units are almost identical, I’m expecting the same problems in the future.

I only bought this unit because it would be easy to install. I do not plan to own the house in 3 years and hope to make it through without any problems. But because I am so familiar with the guts and operation of the new unit, I decided to try it again.

It’s a shame that these things are being sold with Designed Obsolescence and don’t last many years and cannot be repaired without paying nearly what a new unit costs. It appears that the issue with the old unit was a dirty micro switch (part number 71455186).

The unit should be operated WITHOUT the cover and lid in place because too much salt vapor deposits on the controls and motor and causes corrosion. I will keep the new unit cleaner in the future. Really only 2.

5 stars.

The unit comes as described. There was damage from shipping on the pre-filter. We contacted the company and had an immediate response with a new pre-filter shipped out the same day! So great customer service.

Also, called them with an installation question and the phone was answered by a person who told us what to do. Again, great customer service. It will take a bit of time to know how soft the water is compared to the old salt system we replaced, but the new system is installed and functioning.

Tips, the filter inside the pre-filter housing has a plastic wrap that needs to be removed before installation. If you have to open up the pre-filter, or disconnect any part of the system after you have installed it, note that the tanks hold a lot of water pressure.

Turn off the water to the house then open a sink tap or two and wait for the flow to stop before disconnecting anything.

Following the installation instructions and having paid out of my pocket a licensed plumber to fit this in my house, a sad realization is that it doesn’t work. When I brought the situation to the companies attention they tried convincing me that the unit was installed in reverse.

So I reversed it per the companies instruction and it still does not work. And they have stopped helping me find a solution and will not take it back for a refund. Buyer beware.

I decided to try this softener over the Fleck that I installed in my daughter?s home last year. After reviewing the literature for the Tier1, there were several features that I found interesting over what Fleck offers.

The Tier1 bypass assembly is much smaller than on the Fleck. I disliked the Fleck bypass so much that I built a bypass out of PVC on the wall behind the unit. The Tier1 bypass is more compact. The programing of the Tier1 is simplified as well.

Other than these features, the units are very similar. Some may prefer Fleck for the reason that it gives you more access to detailed programing such as reserve capacity management, control of regen cycle and a lot of other minutia.

There is also a more compact bypass that can be purchased for the Fleck. On the Tier1, you will need to attach the 1? adapters with a couple of red clips. This seems impossible to do. After talking to the vendor, they explained that you just have to press hard and they do go in.

The instructions don?t explain this very well. Programing is very simple compared to the Fleck, but you don?t have access to all the minutia available on the Fleck if that is what floats your boat. I have this softener up and running now for 5 months and it works great.

Each regen gives me about 2500 gallons of soft water that will last over a week in my household. Salt usage is very low, and I?ve only added one bag of salt since I initially installed it.

I bought this through Lowes in Dec 2017 and it was installed in Jan 2018. At first it was great – worked as advertised and I would have given it a 5 star rating. I bought the required cleaner product at Lowes and followed the schedule as required.

I get all receipts and also logged the purchased on Lowes dot com. I met the warranty obligations. We live in a home with three full bathrooms but onloy 2 commodes are used regularly, the 3rd is a guest bathroom.

In commodes in the master bathrooms and in the lower level entertainment area the commodes re used on a regular basis. We started noticing a very fine dark substance on the bowl surfaces. When I opened one tanck, I found a very dark substance at the bottom of each tank.

I could take my finger and “write” in the film. I thought “where is this coming from?” I have whole house filter. I checked with the water district and they could not explain. Other neighbors did not have this problem.

Finally it dawned on me the charcoal particulate in the WHESFC Pro was the problem! I contacted Lowes/Morton/ecowater and they asked for proof that I had purchased and used the cleaner and I shared all the dated receipts, and they honored the warranty.

IT took several months to get someone in to swap out with a new one, and I was very pleased. I’ve have the new one less that a year and now have the same problem again. I am done with this prodict. I liked the concept but there is no intervention that the homeowner can do when this happens.

It is great as a softener, uses salt economically. The literature says either Sodium Chloride or Potassium Chloride. I had switched to Pottasium Chloride and programmed according to directions. When the installer came he said homeowners should not use pottassium chloride, but he would not say that the use of pottassium chloride would cause the problem.

This causes extra work for me to clean the tankes and for my wife when she cleans the toilt bowls. Terrible product. I have photos and may add them but I wanted to post my rating today.

The order process was easy and the softener was delivered in 8 days. I was concerned to see it lying flat in the FedX truck despite large letters on the box saying “do not lay flat”. But it was packed well, with plenty of padding, and my inspection found no indication of damage.

The Whirlpool WHESFC Pro is a perfect replacement for our Kenmore UltraSoft 400 which was installed by professional plumbers over a decade ago. I have zero experience with plumbing and do not have the skills to cut pipe or solder connections.

But the connections on the Whirlpool EXACTLY match those on the Kenmore. I unclipped the old machine and slid it out of the way. Replaced the O-rings with new ones provided, snapped on the new bypass valve, slid the new machine into place and attached it to the bypass valve with another set of O-rings provided.

I reused the old drain hoses using the new clamps provided and the entire install was complete in less than 20 minutes which included adding salt. The control panel was intuitive and easy to understand.

My only email to customer service was answered in just 62 minutes and to my satisfaction. I’ve tested our water and know it’s working as expected. It’s only been one week so I can’t speak to it’s longevity but as of now, I am 100% happy with this purchase – both the device and the retailer EcoPure.

We purchased this water softener for our home. My husband (very handy) did all the plumbing, hooked up the softener and went to test the lines. Barely any water was coming from our kitchen and bathroom faucet, but water was coming out of our tub faucet.

When we looked at the tub there were thousands of tiny beads running out with the water. We looked it up online and it says that there is likely a tear in the membrane. This manufacturing defect managed to clog all of our plumbing outputs and caused a lot of headache and time to go around and fix everything.

We had to buy new parts for our toilet and a new kitchen faucet because they were beyond repair. When we called the store they said they had 2 in store, but they were returns (what does that tell you).

We also had to purchase an additional clip for the fitting to go on the softener (out another $50). We are very disappointed as we thought whirlpool would have been a reputable brand to purchase. I do not recommend purchasing this product unless you want to spend countless hours cleaning up after their mess!.

I purchased this because it seemed like a good deal compared to a comparable brand-name smart valve water softener. I installed it without any problems and it works great! It seems to be of high quality, but of course, time will tell.

Works good easy on salt. I would leave at 20 for hardness. I have had hard water but anything above 20 was to much.

Once I got the softener dialed in it has worked great. Nice to have the water set and working good again.

Picked this up for a 10 year old home that we just bought. Every appliance/fixture had serious build up… Tapped off the main line (just downstream of exterior sprinkler line). Make sure to follow instructions as there is a sanitizing step.

Would definitely recommend getting a shark bite flexible hose connection that does 1” threaded to 3/4” pipe (push on). Cdn tire doesn’t carry it but HD does. The water has a noticeable difference now.

My water was 15gpg before hand. Much more efficient model than previous designs that ran almost every night. Don’t know if it’s due to covid but cdn tire had no Pex fittings in stock. Went to local emco to get 90’s etc….

Water softener & filter system all-in-one! Looking forward to the water softener extending the life of my appliances & drinking the filtered water may even add a few more years to my life!

Easy to install, works great, no electricity, no salt, no backwashing. Simply awesome

Works as advertised didn’t think it could without salt, but lets see how the filter last.

I’ve only had the water softener installed for a few days but I can already see the difference on my skin. It’s a soft feeling without being slimy. My hair is softer and our ice cubes are now nice and clear.

I’m so excited to see how it will actually start removing old calcium buildup from the shower heads and some of the appliances. The best thing is that there’s no salt or potassium required. I love this new softener.

We have had the NS6 and pre-filter hooked up and working for 2 weeks now. I expected a delay until it kicked in but nooooo! The softener and filter made the water feel so much better and cleaner immediately.

We have noticed less grittiness and residue in our sinks. The dishwasher and washing machine have improved. No spots on pots and pans and glass and plastic now comes out sparkling. And the best part is the water is not “slimy”.

Also the calcium buildup has actually reversed (gotten better) and what is left is easy to clean with lime-away. So why not five stars?, because the connection kit that Pelican sold me was too short and would not reach the cut-in at my house, so I had to call a plumber and he used pvc when my entire house is PEX, so I was a little irritated with that but I got over it :>.

I installed the unit a couple of weeks ago. First, let me say that the installation was very easy! I did buy the installation kit and although it is over-prices for what is in the package, it made everything so easy it was worth it! I would have made a couple of trips to the hardware store and still been unsure it was exactly right.

So I would totally recommend buying the kit. Second, we replaced my existing (and broken) water softener that used salt. My kids say the water has never tasted this good! Finally, they say the conditioner break the particles down in such a way it will actually clean the hard water deposits out of the system.

My fridge has a cold water dispenser that was clogged. I was going to replace the pipe in the fridge itself (not a pleasant prospect). A week after I put in the unit, it began to “unclog”. Some junk flushed out and now it is as good as new! Amazing!!! All in all, I cannot say enough good things about this unit.

Awesome, Pelican!.

I installed this system about a month ago. I had a plumber do the pre-plumbing and I did the rest. The installation instructions were very clear. The only issue I had is that the connections to the pre-filter, which are metal into plastic, leaked when I used teflon tape, even after redoing them.

I called support and they suggested using pipe dope that works with metal and PVC and that worked. I also added a mount to strap down the tank, a necessity here in earthquake prone California. (Amazon carries them.

) I waited a month before writing this review. Although the change in the water hardness isn’t measurable using standard test strips, it is definitely noticeable in use. Soap rinses more quickly in the shower and in washing dishes.

There is little or no spotting on glassware and dishes run through the dishwasher, in sinks throughout the house, and on shower walls and glass. And the water just feels better. We live in Santa Rosa, CA, where the city water is relatively hard.

We moved here two years ago from Oakland, where the water is pristine. I was loathe to get a traditional water softening system because of the environmental impact of using so much salt, plus these systems are complex, expensive, and require ongoing maintenance.

My research led me to the TAC-based process, and to FutureSoft based on third party reviews. I’m very happy with the product and the service and highly recommend it.

We Bought a whole house (WH) water system which includes a salt free softener. I also bought a Reverse Osmosis System (RO) for under the sink. The installation instructions for the RO system are terrible, and for the WH system very marginal And don’t buy the installation kit for the WH system, that would have been useless.

Your connection needs will be very dependent on your situation. And the price they want you to pay is probably three times what you could buy what you need at the local hardware or plumbing store. The WH system was tricky to install, but not a big deal.

However, the Reverse Osmosis instructions were a nightmare. And when I called about the RO installation, what I was told was useless or a waste of time. For example, I called to say that I could not find 5.

25% percent unscented liquid bleach to clean the RO holding tank per the Reverse Osmosis System Installation instructions. I looked in several local cities trying to find 5. 25%. I could find 4% and 6% and 7%, but couldn’t find 5 1/4%.

So when I called I was told any non scented bleach would work. Great. So, I ramp back up to finish the project and per the instructions saying to pour 1/2 tsp directly into the tank I tried to. It literally says “POUR.

” That didn’t work. The tank neck was blocked. So I called again. I actually first called the manufacturer of the RO system and was told “we don’t deal with end users. ” Shocking. When I reached SpringWell and explained the situation I was told that 1) you don’t have to use bleach to clean the tank (now you tell me? Would have been great for you to tell me the first time), and, 2) if you do use bleach you have to have a way to inject the bleach into the tank under pressure because there is a membrane in the tank neck.

So, Springwell knows this, but I guess chooses to do nothing about the documentation. It is not shocking that the branding for the company making the RO system can only be found in one place, buried on the bottom of page 13 of the Installation, Operation, and Maintenance manual: “Manufactured FOR Nelsen Corporation BY MICROFILTER Co, ltd.

“.

Sadly, the product does not work as advertised. I spent over a month researching the highest quality systems and this one seemed to fit the bill. It’s one of the most expensive salt-free systems on the market, so I was hoping it would do the job at reducing scale and build-up.

I had a plumber professionally install the system and closely followed the directions. It without a doubt doesn’t reduce any water pressure which was great! The water out of my tap didn’t taste any different from my fridge (not tied to the system) which was my first concern.

The second and main concern is that it does absolutely nothing to reduce scale and build up. I cleaned all our fixtures to see if the scale and build up would occur. At first it didn’t but it eventually appeared again and was not easy to clean off as described.

It still stuck to the fixtures, including our toilets. I just can’t recommend this product without seeing any positive results. I understand it’s a conditioner and not a soft-water system but you’d expect at least some benefits and visible results.

Super bummed as I was hoping to avoid a salt system but our plumber said he’s never had any positive results from them.

I have a 3 bedroom 2 bath house and it has filtered the whole house for a full year without a cartridge replacement

So far, so good. Just having trouble locating the replacement cartridges.

So in my case my GE GXSH40V was very simple to install, and worked perfectly for 2-years. Then the problems began. The motor that runs the rotor head started to get stuck. So I troubleshooted it, unplugged, reset, and it worked again.

Then, it started happening 1-2x per week where it would begin a cycle, fill the brine tank completely, then rotate and get stuck in some sort of flush mode that would run all night long. The brine tank however would stay filled the entire time the system was flushing.

It is now to the point that the rotor will not do anything but go in circles (opening/closing the valves) until I receive and ERR code. Which in my case says ERR3. Oh, and in case you’re wondering, the brine tank stayed full until I had to manually drain with a cup and bucket myself.

With GE providing little to no help when I inquired about parts and servicing plumbers, I knew if I called someone out myself, the plumber’s fee would cost more than the price of the unit did. So, I went ahead and shut the GE down (2 years later) and opted to buy a new softener from a different company.

I purchased this unit for around $500, then paid $1,500 to have it installed by a master plumber. 2 years later it gets stuck regenerating. I followed all the instructions in the owners manual and it’s still stuck.

I call three plumbers and each says to call GE Appliances and they’ll help me find a licensed repair tech. I call GE and they tell me sorry you spent $2k on this we don’t have anyone in your area who fixes these.

You can try calling a plumber and when they get there have them call our technicians they only talk to licensed plumbers. Which obviously plumbers are not in the business of appliance repair. So I’m out $2k for this purchase and now get to go buy a different unit.

Awesome customer service GE!.

We recently had this water softener installed after buying it at Home Depot. Given the complexity of our heating and plumbing system we had a plumber install this and he did a fine job and it seems to work OK.

My problem has been that I am very unsure how to actually run this and the instruction manual focuses much more on installation than on operation. This softener works very differently than one at our previous house and possibly as most of the operation is automated it isn’t clear to me what is and isn’t happening.

It isn’t clear to me if I should add more salt after the first run and the fact that the water doesn’t cover all the salt in the holding tank is totally different than my prior experience. The instructions in the manual and online don’t really seem to walk an “amateur” through the operation of this water softener.

A second problem has been when the cycle runs the water splashes all over the floor as it is such a high pressure release. I extended the drain tubing to try to shoot it further down the drain but it still splashes up.

I am going to use decking paint to paint and protect the floor and have a sheet metal pan built to catch any flooding and direct it down the drain.

Ours was 10 years old in January ’13. The tank is guaranteed for 10 years, so ours worked just passed the warranty June ’13. We heard a loud noise like something burst in the basement and the softener was overflowing.

We thought our pipes were vibrating for about 2 weeks but it must have been the softener about to blow. We had been happy with it up until it flooded the laundry room. The tank is leaking at the seam.

Nothing last forever, so since we have such a small area, we will probably replace it with another one. We are just glad we were home when it happened. We will always turn the by pass on from now on when we go on vacation, that would have been a disaster.

Water is soft. Install wasn’t bad, but the valve control module took some extra finesse. One annoyance is that the lid to the salt basic in loose and not sealed quite as snugly as you’d expect. But the biggest problem is the Smart HQ app that is supposed to control the unit.

After day 3 I can’t do anything but open the app. If I click anything the app shuts down. The recommendation from GE support was to download the Comfort-GE app instead of the Smart HQ app, but it does the same thing.

Further inquiries with GE support yielded this reply: “The app team is aware of the issue and working on a fix. Please be on the lookout for any updates to the app. Thanks, Ian Tier 2 Tech Support GE Appliances | Connected Home” Assuming that the app would work I could rate the overall experience better.

However, the poorly developed telematics and inadequate support land me at 2/5 stars.

It’s a solid water softener. A few weeks in and (besides the app crashing until there was a new update) no problems. The area where I live has some of the hardest water in the USA, so I’m happy to have soft water now.

Though I think the hard water tasted a little better. The only “smart” features are that you can shut off water to your water softener, it tells you water usage of previous days, and it tells you the estimate of when you should refill with salt.

There is sadly no way to adjust any of the settings from the app. Being able to remotely shut off water is probably a good thing in an emergency.

I’m no water softener expert. I’m a pretty handy guy and installed this myself. I went to Home Depot intending to purchase a different model, but this was all they had. Thinking itd be nice to have access vía wifi to the device, I bought it.

Set up was easy enough. It came with an electronic water shut off valve, but frustratingly did not come with anything to connect it to. You’ll have to purchase a separate 1” x 3” long (Male on both ends) nipple if you want to take advantage of the valve.

As for the app, it’s mostly not very useful. You can see your water usage over time, and shut off the water valve. You can receive a low salt and flow issue notifications as well. You are not able to adjust your hardness levels or initial or schedule recharge.

After initial setup, getting the hardness setting correct was difficult without actually testing the water with a hardness test, so to be able to adjust this from the app would be nice.

Purchased from Lowes with Teflon tape, and 2 SharkBite 24-in 3/4-in Push-to-Connect connectors. Because I previously had a water softener, this installation was very quick and easy. I just cut the copper water lines, pushed on the ShareBite connectors, and was up and running in just a couple hours.

The electronic control board (controller) was not “mounted” on the softener. It was just laying loose on the top but still had the 2 wire connections holding on. This ultimately caused an issue “home not found” during the installation.

After unplugging the controller from the power and trying again, then still getting the “home not found” message, I realized the issue was because the control board sensor (I’m guessing a magnetic sensor reading the timer wheel), was not in the correct location (not even close to the white rotating timer wheel).

I could see the control board just needed to slide onto bypass valve\timer assembly so that the white timer wheel would rotate through the controller sensor protruding from the controller assembly. Viola, sliding the controller in place resolved the “home not found” issue and the rest of the installation was just “following the book”.

One item we didn’t realize was that we didn’t have to wait the entire time for the first manual regen (30 minutes). After my wife read the instructions to me again, I realized we could have continued skipping each step in the regen until we go to “brine refill”.

Not a big deal, just waited 30 minutes longer than we needed to. I’m disappointed that AO Smith didn’t include a hose clamp for the drain line and didn’t include the overfill drain hose (just include another hose the same length as the drain line), and the overfill drain hose clamp.

I know this hose and 2 clamps would add about $2 to the total cost of the unit in manufacturing, but is it really worth saving $2 in manufacturing and miss the opportunity to fully satisfy your customers (who just spent hundreds of dollars on your product)? A missed opportunity AO Smith.

install was fairly easy. hired a plumber and my home already had the pipes in place to hook into so it was easy for him. i did the programming myself which was easy in the nice clear screen it has. like the wifi that EMAILS you alerts.

note it does not have a app, just emails. CON only comes with one drain hose which is for the main brine regeneration discharge. No hose for the overflow. TIP: my plumber cut the supplied line in half and use the other half for the overflow line.

my drain was close enough. Notice water softness go down shortly after install and first regeneration cycle. water did have a bit of a salty taste but went away after several showers later. water feels silky smooth now.

Went from 250 PPM to 0. again only gripe is Wifi funtions, really wished though it had an app where you could monitor it. email alerts is what you get.

Purchased this as a replacement for a softener installed by builder. We had no experience in installing previously. The owner’s manual was clear on everything except explaining that the regeneration only occurs when needed, not every night.

I assumed it would take place each night at 2:00 a. m. I checked on it for two nights, then called in to see why it didn’t regenerate each night. I learned why from a very understanding service man! Perhaps state that regeneration only happens when necessary in bold type.

The only other suggestions I would have is to include clamps for drain line and possibly short videos on installation. All in all, the installation went pretty well, and the service line was good.

For the first few years, I was very pleased with the Water Boss that I installed in my home. It worked great & did a fine job. Just after the warranty expired the piston got “stuck” in the recharge mode.

Since it is installed in our vacation home I did not realize that the unit was malfunctioning, and for about a month, it continued to run non-stop, discharging water full force straight down the drain.

Instead of my water bill being $50, it was $1500. I contacted Water Boss to discuss my plight, and I was ignored. The mechanism was not reliable to prevent “sticking”, and simple minerals in the water is enough to eventually cause the piston to stick.

My misfortune was that it stuck in the open position, ultimately costing me over $1000 in water and sewage bills. This company has no business being in business. The least they could do is to take responsibility for the garbage equipment they produce.

If you think I am the only one that has had problems,search complaintsboard dot come (it’s about the 900 model,but the same company).

It’s had a leak I’ve strived to stop for over 60 days. Possible damage in shipping or small crack in manufacturing. I’m trying to resolve this issue now. I’ve had a Plummer out 3 times, received new gaskets and screws from manufacturers through numerous phone calls for assistance.

Manurfacture refuses to replace or exchange it. I’m disappointed.

This is long. Read or skim through it for some sage advice. Went in big financially, on this system (couple grand). We chose the salt free water conditioner, UV water purification option, and the whole house filtration system.

Plus also opted for the pre filter and post filter replacement program where they ship you filters in time to meet manufacturers replacement schedule. 1st issue, if you live in the 95125 zip code and surrounding San Jose, CA area, this system will NOT significantly reduce hard water deposits on your appliances and fixtures.

example: I have the Costco glass electric hot water kettle which I coincidentally bought brand new when we installed the Aquasana whole house system. The kettle has continually required once a week cleaning with vinegar to remove calcified hard deposits across the bottom of the kettle (heating element), and I can visibly see the deposits floating in the kettle water, after water is boiled/heated.

My system is less than two years old, I noticed the hard water build up in the glass kettle within the first two weeks of using the system. Talk about a blow to the ego. “Yes, I just wasted thousands of dollars on a system that doesn’t work”.

In my opinion, you are better off calling around to local plumbers and getting recommendations for water softeners known to work in your region. 2nd issue with the system is that I noticed a gradual reduction is household water pressure, especially when more than one water source is utilized.

Or, when toilets are flushed and then you go to use the sink to wash your hands; you get a very noticeable drop in water volume from the sink fixture. I initially dismissed it out of hubris, but it is undeniable now and can’t be ignored.

What is causing the calcium and the gradual water pressure drop? Apparently, in the case of mineral deposits, the salt-free system/product technology has the capability to reduce the size of the mineral deposits so that they cannot bond to one another and it flows through the pipes in microscopic form, but when you reheat the water like, say in a 50-gallon water heater, tankless water heater, dishwasher, or electric water kettle (insert your own appliance here) the deposits reform and can become hard deposits.

(exactly what was the point in selling me this product when I stated to the sales guy that one of my specific goals was to prevent reduced product life caused by hard water deposit damage to my high-dollar appliances?) I don’t have the energy to discuss the water pressure issue with customer support to find out that “this is normal operation”, as I was told the calcium build up is.

So, the big question. What prompted me to buy this product? What tipped the scale in their favor? well, not having my own personal experience with this or any softner/filtration system, I went with Aquasana because I noticed that a prominent home builder in our area installed the same system I bought in some teardown/rebuilds in my neighborhood.

Then I talked to one of the home owners, and he said he was pretty happy with it (found out later –too late, later– that his wife is NOT happy with it. ), after talking to him I called and spoke with the company’s sales advisors and explained my goals: reduce calcium deposits and eliminate metals and chlorine from my drinking and bathing water.

The sales dept was upfront about the fact that this system (or any system for that matter), cannot guarantee 0% hard water, but they did promise to deliver a significant reduction in minerals from the municipality provided water to my household faucets, and removal of metals and chlorine after Aquasana treatment.

I have no clue what that math turned out to be, and it doesn’t matter since the proof of hard water is visible in the water. Bottom line, don’t make the same mistake I did. The next system I will install comes with high recommendations from plumbers and customers who live in the region where I live.

Do your due diligence and don’t just go with what the contractors are putting in. Often times, they are motivated more by keeping their costs low than by system performance. Ask to talk to the local plumber’s resident expert on home water treatment systems.

If the plumber you contact doesn’t have a resident expert, call the next plumber on your list. Hope this is helpful for folks living in my region to make an informed decision.

When purchasing a system Aquasana needs to do a better job of explaining how water conditioners work (versus water softeners). We live in Clearwater, FL, which is an extremely hard water area. We purchased a water conditioner in April 2021.

Within weeks there was noticeable scaling and mineral build-up on all surfaces. Water spotting on glasses and dishware as well as the shower glass doors. Sinks, tubs, and toilets were showing signs of scaling and extreme water spotting.

We contacted customer service and the representative advised us that we needed to use special cleaners designed to remove this type of build-up, which we did. Ultimately having a water conditioner ended up costing us much more in time, cleaning product, and unsightly appearance.

In short, it was a pain having to deal with the result of conditioned water. The problem got much worse and after 6 months we removed this system and went back to a water softening system. I contacted Aquasana and told them of my experience, they apologized but said I had gone past the 90 return period there was nothing they could do.

Technically Aquasana is correct, but it’s not right. I’m posting this to issue a warning. While their system may condition water, what comes out leaves all surfaces stained with water spots and scale build-up.

If you live in an area of extremely hard water, I recommend avoiding the Aquasana Water conditioner, because it doesn’t work. And to Aquasana – while you are technically correct in not offering any financial refund for a system that leaves unsightly residue surfaces without extra cost and effort, you now have an extremely dissatisfied customer, and I’ll continue to post this is any relevant review site.

I had to order a dual system because, per Aquasana, our home was too big for a single well-water system and the pressure would be reduced too far. Whatever, I was excited to have super-water. When it arrived, we had our plumber on standby – which is difficult due to everyone being crazy busy.

Unfortunately, the order was wrong and we were missing parts for the dual install and Aquasana added parts that I didn’t want/need. Then they charged me more to ship the missing parts. So, now I’m annoyed.

Of course, the plumber can’t get back for weeks. Once finally installed, I was excited all over again – however – there was zero discernible change in our water quality. It still tastes like “tap water” so we’re still using a Brita filter and there is absolutely no difference in the shower experience.

No softer hair and skin or less water spots on the chrome. It’s 100% the same – with less water pressure. I have no idea if there are less cysts, bacteria or “heavy metals” that Aquasana claims to remove – but the real-world experience has actually been a negative impact on our home’s water due to the reduced flow at the taps.

Other than looking cool in the basement, I would absolutely not recommend this system and will likely be changing it out once these filters are done. Wife = not happy.