The Rolair-VT20TB is a great air compressor and it is quiet to me but it could be better with some improvements that Rolair should have already made to this air compressor. As for the operation and build quality of this air compressor, it’s great.
It withstood some tough treatment in the shipping and survived. The long story of this is below if interested. So, here is why I gave it overall 4 Stars and what Rolair could do to make this better for every future buyer.
1. To better protect their air compressor, they need to use bubble wrap on the handle and add styrofoam between the handle and the air compressor, and would even add styrofoam in the bottom to help cushion the air compressor.
2. Where the gauges are located could definitely be improved. There is plenty of room to angle back the gauges to at least a 45 degree angle or more to make it easier to see the gauges. 3. The storage box could have a much improved open and closing mechanism instead of the plastic piece that you push down to open and it doesn’t always spring back up when closing the door to lock the door shut.
I would prefer a metal locking clasp like you find on a metal type toolbox. (see picture) 4. It’s made in Taiwan. I wish it was made here in the USA right there in Wisconsin! Okay, that’s my suggested improvements.
It is a quiet air compressor, or at least to me it is. Rolair states on their website ( https://www. rolair. com/products/air-compressors/hand-carry/vt20tb ) that the compressor is rated at 79 dBA (A-weighted decibels) but I still wear ear protection as anyone should around machinery, even at this level.
My decibel reader was showing 84 decibels at three feet away. So, I don’t know how these companies do their testing for these readings, maybe it’s an overall average of testing several air compressors of this model but even at 84, that’s not bad at all for an air compressor.
Before buying this air compressor, I tried out some other brands and one was a pancake style, 6 gallon, 200 PSI air compressor. They also rated their air compressor at 79 decibels but I think it should be listed as 99 decibels.
It was loud and even the reviews for that air compressor say it is loud. I had ear protection on but it made my head hurt and my decibel meter showed it at 101. 6 at three feet away! Needless to say, it went back to the store.
TOO LOUD! This Rolair VT20TB is just right for me. It will probably still be running after I’m gone. Now here is the long story. I ordered this on 2/21/2021 with a 10% discount and I received it on 2/27/2021.
I was impressed by how quickly Acme Tools got this shipped to me, and they are a great company to do business with and this was my first experience. When I received it, I first noticed that the box top was not stapled down and that it only had one strap around the box.
Probably had two straps but one must have gotten broke in the shipment. I also noticed a wet spot on the bottom of the box, and immediately I thought that this was damaged and the motor had leaked out oil.
After I got the one strap removed and lifted up the first cardboard lid on the box, I notice a small hole through the next layer of cardboard. As I continued to pull open the second, third and fourth layer of cardboard, the holes got bigger.
Once I got the box opened, I noticed that the handle laying on top of the air compressor had no protection around and that it was what had poked the holes through the cardboard. It was the part on the handle for the cord wrap that had punched up through the cardboard.
I thought that this must be bent but definitely damaged and may have to be replaced. It had a clear plastic bag covering it and the air compressor also had a clear plastic bag covering it. I looked at this and thought, “why didn’t they use bubble wrap to protect the handle and where is the styrofoam and why is this missing?” I removed the handle and the plastic on the handle and it was damaged but thankfully not bent.
Green paint was scraped off and the a rubber tip on the cord wrap was about torn off. Where the handle had been placed, it has also scraped off some silver paint on the air compressor motor. So, as I began to get the air compressor out of the box, now I am seeing oil stains on the inside of the box and oil all over the air tank and oil inside the plastic bag that was covering the air compressor.
My first thought here was the motor must be cracked and where did all this oil come from? I got the plastic bag off the air compressor, oil dripping out of the bag, now I have oil dripping on my garage floor.
What a mess! I looked the air compressor over very thoroughly and didn’t see anything cracked. The oil dip stick was in the motor, it wasn’t missing. Where did all this oil come from? After inspecting the air compressor and not seeing any cracks in the motor, I got all the oil cleaned off and got the handle attached.
Poured the 10 ounces of oil that came with the air compressor into the motor. Checked for leaks, and thankfully no leaks but I’m still wondering where all that oil came from! Time to plug it in and see if it even runs.
I made sure the valve was open on the tank, checked the regulator and turned the knob all the way open, and flipped the switch to turn it on and it powers up. Okay, good, motor runs. Shut the valve on the tank, and power up again.
Pressure builds, all good, goes up to 137 PSI and shuts off. No oil leaks from motor, nothing leaking, no air leaks that I hear. The pressure does begin to drop once it shuts off. I think this must be normal because all the air compressors I tried did this, and even my old air compressor pressure would begin to drop once it built to its capacity.
Once the pressure drops to 100 PSI, the motor comes back on and the pressure builds up again. It took 1:04 to fill to 137 PSI and that’s pretty fast for a 3. 2 gallon tank to fill or at least it is to me.
Now, to test the regulator. I set the regulator to 100, and it worked as it should. The regulator gauge went to 140 PSI with the knob turned to the right as far as it would go. I once again checked for leaks, and no leaks.
I plugged in my new Rolair 50 FT Noodle air hose, and no leaks. So, thankfully the Rolair air compressor works great and has not leaks and it survived a rough trip on shipping. All I can say here is, I’m still not sure where all that oil came from and that thankfully the air compressor is working fine.
Now, I don’t like that the handle wasn’t protected with some bubble wrap and styrofoam between it and the air compressor because if it had been, there would have been no damage to the handle and no paint scraped of it or the air compressor.
I reported this damage to Acme Tools and Corey responded to me. They have great customer service and I am truly impressed by Acme Tools! I hope they never lose this kind of customer service which is becoming harder and harder to find in companies anymore.
I sent Corey pictures of the damage and he offered to have me ship the unit back but it wasn’t necessary. I suggested that if they could, just send me some green paint for the handle and silver paint for the motor so I could just paint the areas where the paint has been scraped off, and to replace the rubber tip that was damaged on the cord wrap that would be good.
Corey contacted Rolair and their representative said they would send out the green paint and the rubber tips. They didn’t have any silver paint. Today, 3/13/2021, I got the green paint and the rubber tips from Rolair.
Corey also refunded me enough to cover my cost to get the silver paint. Now, this is just unheard of in most businesses but this is what I call great exceptional customer service. This is just going above and beyond what I would have ever expected.
I just want to thank Corey here for all his help and I also thank Rolair for sending me the green paint and the rubber replacement tips for the cord wrap on the handle! THANK YOU, THANK YOU, THANK YOU! I now have a great working air compressor and the parts to make it look like it was never damaged! Thanks again!.